Terms of Use

TERMS OF USE

1. About us

emergencyplumber.co.uk operates a telephone and online enquiry service that helps connect customers with suitable plumbing and drainage contractors.

References to “we”, “us” and “our” refers to emergencyplumber.co.uk / Emergency Plumber.

By using this website or contacting us, you agree to these Terms.

2. Our service

emergencyplumber.co.uk operates a contractor introduction and enquiry service.

We may:

• receive telephone or online enquiries;
• discuss the plumbing issue you are experiencing;
• assess the nature of the enquiry;
• check contractor availability;
• pass your details to a suitable contractor where appropriate.

emergencyplumber.co.uk does not directly provide plumbing, heating or drainage services unless expressly stated.

3. Contractor availability

Contractor availability depends on factors including:

• location;
• time of day;
• demand;
• weather conditions;
• contractor availability.

We cannot guarantee that a contractor will be available in every area or for every enquiry.

Where no suitable contractor is available, we may be unable to assist.

4. Contractors and customer agreements

Contractors introduced through our service operate as separate businesses.

Any agreement relating to:

• attendance;
• quotations;
• pricing;
• repairs;
• emergency works;
• guarantees;
• warranties; or
• ongoing services

is made directly between you and the contractor.

Contractors are responsible for their own services, pricing, workmanship, qualifications, insurance and customer agreements.

emergencyplumber.co.uk is not a party to any agreement between you and a contractor.

5. Prices and quotations

We do not set contractor prices.

Any quotations, call-out charges, labour rates or repair costs are determined solely by the contractor.

You should confirm all costs directly with the contractor before agreeing to any work.

6. Emergency information

Information provided on this website is intended as general guidance only.

You should always:

• act safely;
• isolate water supplies where appropriate;
• contact emergency services where necessary;
• seek professional assistance for dangerous situations.

Information on this website does not constitute professional advice.

7. Limitation of liability

To the fullest extent permitted by law:

• we do not guarantee contractor availability;
• we do not guarantee response times;
• we do not guarantee that a contractor will accept an enquiry;
• we do not guarantee the quality of any contractor’s work;
• we are not responsible for work carried out by contractors introduced through our service.

Nothing in these Terms excludes liability where it cannot legally be excluded.

8. Website availability

We aim to keep the website available at all times.

However, we do not guarantee uninterrupted access and may suspend, update or modify the website without notice.

9. Acceptable use

You agree not to:

• provide false information;
• misuse the website;
• interfere with the operation of the service;
• attempt unauthorised access to our systems;
• use the service for unlawful purposes.

We reserve the right to refuse enquiries or restrict access where necessary.

10. Privacy

Our use of personal information is explained in our Privacy Policy.

By using our services, you agree to the processing of your information in accordance with that policy.

11. Changes to these Terms

We may update these Terms from time to time.

The latest version will always be available on our website.

12. Governing law

These Terms are governed by the laws of England and Wales.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.